HP launched a BIOS replace for its ProBook 455 G7 laptop computer in Could 2024. This replace seems to have been defective, as customers began to flock the HP Assist discussion board to request help.
Replace: HP launched a press release this week. It acknowledged the difficulty and offered an inventory of gadgets that would have obtained the defective BIOS replace: HP ProBook x360 435 G7, HP ProBook 445 G7, HP ProBook 455 G7, HP EliteBook 835 G7, HP EliteBook 845 G7 , and HP EliteBook 855 G7. The corporate says that it’s engaged on the difficulty. Finish
HP has not but responded to the thread, and consumer feedback counsel that it’s asking prospects to pay for motherboard replacements, if the gadgets is now not beneath guarantee. ProBook gadgets are extensively utilized by enterprise prospects, however can also be bought by customers. This explicit gadget was launched in 2020 initially, which implies that most gadgets don’t fall beneath guarantee.
Good to know: BIOS updates could also be put in through Home windows Replace, through help instruments, or via guide installations. These could embody fixes, updates, and typically additionally new options.
On Could twenty sixth, 2024, HP Assist discussion board member ProBookUser61 revealed a brand new help thread on the discussion board. The consumer claimed that HP did launch a defective BIOS replace for the HP ProBook 455 G7 gadget. Set up of the replace through HP’s Assist Assistant software program had the end result that the pc was exhibiting a black display on begin with loud fan noise.
Makes an attempt to enter the BIOS didn’t work. Evaluation of the BIOS file revealed to the consumer that it was defective. It was too giant for the built-in BIOS chip and likewise not a normal UEFI BIOS file in line with the consumer.
Quickly thereafter, different customers chimed in. Some downloaded the BIOS file from HP’s Assist web site, others obtained it through Home windows Replace. All who replied said that the replace bricked the gadget.
HP didn’t reply to the help thread. Clients who contacted HP Assist have been informed that the motherboard had to get replaced and that it could price €400 if the gadget was not beneath guarantee anymore.
Closing Phrases
If the reviews are true, and there’s no proof that they don’t seem to be, then it paints a foul mild on launch management over at HP. Did nobody at HP take a look at set up the brand new BIOS file on ProBook laptops? Whether it is true that the scale of the file is simply too giant and that the file itself is just not a normal UEFI Bios file, then this could have actually flagged it to the tester.
HP has not responded to the help thread but, which leaves prospects hanging. It doesn’t paint an excellent image on the standard of the help discussion board. Disgruntled prospects — they seem to have each proper to really feel that way– tend to develop into ex-customers shortly.
Phrase of recommendation: in the event you break it, it is best to do all the pieces in your energy to appropriate the difficulty.
Have an identical horror story to share? Or one thing nice relating to buyer help? Be at liberty to share it within the feedback under.
Thanks for studying..
